Returns and refunds are available within 30 calendar days of the delivery date. Items must meet the conditions outlined below to be eligible.
Return Eligibility
- Submit your return request to support@textbooktown.com within 30 days of receiving your order.
- Items must be unused, in original packaging, and in resalable condition.
- Returns without prior approval will not be accepted.
Return Reasons & Conditions
A. Damaged, Defective, or Incorrect Items:
- Textbook Town provides a prepaid return shipping label.
- A full refund or replacement is issued after inspection and approval.
B. Customer-Initiated Returns (Change of Mind, Dropped Class, Accidental Order):
- Customer is responsible for return shipping costs.
- A 15% restocking fee will apply.
- We recommend using a trackable shipping method.
Refund Timeline
- Refunds are processed within 3 business days after receiving and inspecting the returned item.
- Refunds are issued to the original payment method used at checkout.
Non-Accepted Returns
- Items showing visible signs of use.
- Items not in original packaging.
- Returns initiated after 30 days or without approval.
Contact Information
Email: support@textbooktown.com
Phone: +1 (816) 895-0145
Address: 4445 N 36th St Apt 421, Phoenix, AZ 85018
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM MST