Returns are accepted within 30 calendar days of the delivery date.
Conditions for Return
- Request must be emailed within 30 days to support@textbooktown.com
- Item must be unused, in original packaging, and resalable
- Unauthorized returns are not accepted
Return Reasons & Process
A. Defective, Damaged, or Incorrect Items
- Prepaid return label provided
- Full refund or exchange issued after inspection
B. Customer-Initiated Returns (e.g., course drop)
- Customer covers return shipping
- 15% restocking fee applies
- Use a trackable method for return
Refund Timeline
- Refunds processed within 3 business days after return approval and inspection
- Returned to the original payment method
Non-eligible Returns
- Used, damaged, or incomplete items
- Late or unauthorized returns
Contact
Email: support@textbooktown.com
Phone: +1 (816) 895-0145
Address: 4445 N 36th St Apt 421, Phoenix, AZ 85018